I came away from an interesting conversation today about service design feeling very inspired. I enjoy a conversation where two minds think a like and share similar values, especially when you work on different types of design for different types of clients. We discussed co-participation, the need for understanding research and how research methods are only useful if used correctly, how clients think they know what their employees/end users want or are doing and how a large problem can be solved very simply with some deep thinking.
It reminded me of the ‘word’ I chose to represent me at our MA degree show ‘Critical Mass’ (ok, it’s two words but I was let off). The more people that understand what ‘service design’ is and understand its value will mean we will live in a happier, more sustainable place. We are getting there….
To create a sustainable lifestyle we need to change our behaviours. People follow trends, especially from their friends, celebrities and the media. If we can create mass behaviour change in the way we live, we can start to make a difference to the world around us. Defined as the minimum amount of something required to start or maintain a venture, critical mass is something I associate with cyclists coming together at the end of the month to make their mark on the streets. This is a great example of people showing solidarity, unity and common attitudes. If enough people who feel passionate about a subject, come together to make a change, the change is likely to happen!
I currently work two days a week managing the SVP charity shop in Dalston. It’s an interesting place to be; community focused, retail work, managing volunteers, sorting donations, making money from other people’s preloved goods and dealing with the customers that come in.
I’m doing it off the back of my Masters thesis and I love it. Not only am I able to develop on the ideas I had for helping local charity shops improve (with no money) but I am helping to recycle unwanted goods (and prevent them going to landfill) while provide affordable shopping for the local community. Service design and social innovation also play a large role.
Every day is a challenge in the shop. The main issues I come across are getting the volunteers to understand how best to tackle a situation, how to make sure donations are dealt with properly and how to keep the stock turned over. It is very easy for a charity shop to become stale and uninteresting for the customers.
I noticed the other day that the stock room had become completely disorganised. The clothes were put on any clothes rack, some were priced, some were steamed and some clearly needed discarding. I think out of sheer frustration I decided to organise it and spent all afternoon putting different types of garments together and labelling the different areas. I felt a real sense of achievement and went away pleased with myself.
Of course, I came in a couple of days later to find the clothes all over the place again and my signs had been completely ignored. At first I was really frustrating and then I sat back and was annoyed at myself for completely ignoring my own belief in co-participation! I had gone in and organised the room without consulting the volunteers!
Once I had all the volunteers in, I sat them down and asked what they did and didn’t like about the system I’d created and what they would like to see changed. It needed explaining why I had decided to create a system in the first place as it wasn’t obvious to all of them why we needed it. After explaining the need for putting similar items together (to make stock replenishment easier) and not pricing/coding items straight away they seemed bought into it.
The reason my system hadn’t worked simply boils down to the fact that some of the volunteers aren’t tall enough to reach the top rail….. I love it when a problem is because of something very simple!
We took time to go through some co-participation and have resolved the system issues (by moving rails around), kept all volunteers happy and kept me happy by having a tidy stock room.
My cousin has started a fantastic food waste project in East London – the People’s Kitchen! Collecting left over food from local supermarkets (currently The Grocery and Lidl) and people’s homes, Steve creates a menu each week and gathers volunteers to help cook the food. Anyone is welcome to come along and ‘dine for a donation’, enjoy a fun evening, meet people and help prevent food being wasted.
With a passion for social innovation and preventing food waste, Steve and I entered the Awesome Foundation to win £1000. It’s such a fantastic idea; 10 creatives in London have come together to give £100 each a month for someone to do something ‘Awesome’ in London.
Up against tough competition (‘to be loved again‘, ‘desert machine’ and children’s books aimed at adults) on 19th January, we won…. and what a great feeling it was!
£1000 may seem like a small amount of money but it means the People’s Kitchen can buy some proper equipment which won’t only allow the menu to be more varied but will mean Steve can train up more volunteers to come and help.
For more information, see the flyer below: