Operation TLC – reducing energy bills at Barts Health NHS Trust

Turn off, Lights Out, Close Doors

Operation TLC is a campaign I was recently working on with Global Action Plan for Barts Health NHS Trust. The campaign was designed to engage with the Trust’s hospital staff to encourage them to reduce their energy bill by communicating the benefits of carrying out each action. Operation TLC stands for Turn off (unnecessary equipment), Lights out (when possible), Close doors (where possible). These actions were determined following various research to understand where energy was being lost but also where the patient experience could be improved. For example, not only does closing doors help to reduce drafts and keep warmth in, it means that patients experience peace and quiet during their stay, especially at night time.

The campaign aimed to be simple to carry out, quick to understand and accessible. The three actions could be adopted by everyone through out their working day around the hospitals.

Here is a video (containing footage I shot) which explains what Operation TLC means to range of Barts Health staff,

To celebrate NHS Sustainability Day and to help raise awarness of the campaign, a team of volunteers stood outside a number of the hospitals to encourage ‘High Fives’ in support of Operation TLC. You can see photos here from outside the Royal London Hospital:

Operation TLC

Operation TLC

Operation TLC

1,200 people were reached that day simply by high fiving everyone that entered the Royal London Hospital and St Bartholomews Hospital. The day contained a range of events from Global Action Plans ‘eco interactive’ displays, workshops, site visits and energy saving stand. The Guardian newspaper wrote a great piece about how the day empowered and encouraged innovation: NHS Sustainability Day: empowering and encouraging innovation

The Guardian, NHS Sustainability Day

You can read more about Operation TLC here in the Global Action Plan website: Operation TLC – Nudging in the NHS

The team were very pleased with the results of the campaign and how well engaged the staff were but there’s nothing more satisfying than to win an award for all the hard work.  Barts Health NHS Trust won the HSJ Award for Improving Environmental and Social Sustainability. More information can be found here on the Sustainable Development Unit website: HSJ Awards 2013: Improving Environmental and Social Sustainability
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