I was cycling to the office on Thursday when I came across really bad traffic on the south side of Trafalgar Square. It is easy to get very frustrated when you see road works disrupting the traffic and I was all ready to complain to myself that any type of road work seems to take too long to fix when I saw a sign (unfortunately I wasn’t able to take a photo)…. a large, illuminated sign next to the works which said ‘waiting for a special part to be delivered’ – it made me smile! A very simple piece of communication changes an annoyance into an understandable problem.

I wonder if the company doing the work have someone creative working for them or if enough complaints made a change to their service seem worthwhile!